Jadu CXM Advisor Training
A Jadu CXM training course for customer services advisors, call centre operatives and other staff members.
Jadu CXM Advisor Training provides details on how to manage contacts and cases in your Jadu CXM instance.
This course is aimed at staff members who will be using Jadu CXM to raise, track and update customer service requests.
As Training Manager and Content Strategist, Paul has over a decade of experience working with Jadu and has been directly involved in all implementations of Jadu Continuum providing user training and consultancy to our customers.
He has developed a range of training solutions for platform users – including individual courses focused on the requirements of web managers and devolved content authors. He develops a close working relationship with our customers to ensure that each course is adapted to meet the needs of the organisation for which it is being developed to incorporate elements of internal governance and style.
Paul is also responsible for providing consultancy on subjects such as content strategy, content structure, content migration and information architecture. He has worked directly with a wide range of customers to help them to develop robust internal guidelines for the management and governance of web content to ensure that effective and consistent processes are implemented across the organisation.
As well as formal training and workshops, he also works closely with customers to advise on best practice in relation to the use of the Jadu Continuum platform and the development of content with a focus on the end user experience.